Customer Question & Answer

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Frequently Asked Questions (FAQ)

Last Updated: 11/December/2024

Welcome to our FAQ page! Below you’ll find answers to some of the most common questions about shopping with Thravens. If you can’t find the information you’re looking for, feel free to reach out to our customer support team.

1. What is Thravens?

Thravens is your go-to online store for quality fashion, accessories, and more. We pride ourselves on delivering high-quality products with excellent customer service.

2. How do I place an order?

Placing an order is easy:

  1. Browse our website and select the items you wish to purchase.

  2. Click on "Add to Cart" for each item.

  3. Once you’re ready, go to your cart and click "Checkout."

  4. Enter your shipping and payment information and confirm your order.

  5. You’ll receive an order confirmation email shortly after.

3. What payment methods do you accept?

We accept a variety of payment options, including:

  • Credit/Debit Cards (Visa, MasterCard, etc.)

  • Digital Wallets (Paytm, Google Pay, Phone Pay, Amazon Pay)

4. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email or SMS. Use this number to track your package on our tracking page or the courier’s website.

5. How long does shipping take?

Shipping times vary depending on your location and the shipping method chosen:

  • Standard Shipping: 5-7 business days

  • Express Shipping: 1-3 business days

Please note that processing times are not included in these estimates.

6. What is your return policy?

We offer a hassle-free return policy:

  • Items can be returned within 10 days of delivery.

  • The product must be unused, in its original condition, and with all tags/packaging intact.

  • For more details, please see our Refund & Return Policy

7. Do you offer international shipping?

No

8. What if I receive a damaged or incorrect item?

We sincerely apologize for any inconvenience caused. Please contact our support team within 7 days of receiving your order. Provide your order number and a photo of the issue, and we’ll assist you with a replacement or refund.

9. How can I contact customer support?

We’re here to help! You can reach us via:

10. Do you offer discounts or promotions?

Yes, we frequently run promotions and offer exclusive discounts. Subscribe to our newsletter or follow us on Instagram to stay updated on the latest deals.

11. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible. Once an order is processed or shipped, modifications may not be possible.

12. Is my personal information secure?

Absolutely. We prioritize your privacy and use secure technologies to protect your data. For more details, refer to our Privacy Policy

Still have questions? Don’t hesitate to get in touch with us. Thank you for choosing Thravens!